Tutor-facing pro-forma perfect

The very first TASH pot of gold to the very first completer of a draft tutor-facing web page guide goes to Harriet Cameron of the Dyslexia Support Service who was our fourth and final discussant for the day. We met at the ELTC, and were delighted to take delivery of a draft which did exactly what we were hoping for, so many thanks to Harriet for that. We also had a very useful discussion about ways of signposting students through and beyond particular resources, and the possibility of Harriet sharing her experience with us at the design stage too. As some of you will already know, Harriet is now leading on the final phase of the online Dyslexia resources first developed by Lizzie Pine and taken forward by Frances Brindley and others, and which we were very happy to promote at the July 17 TASH meeting. Harriet has also offered:

• to complete a second tutor-facing guide outlining how one-to-one dyslexia tutorial support can help individual students' academic skills development, and how this kind of support differs from online aspects of the service;
• to liaise on our behalf with Claire Shanks, Sarah Armour and others in the Disability Support Team regarding the writing of one or more similar guides to the more general resources Claire's team can offer.
  

In addition to coming up with some tangible goods so quickly, Harriet's energy and enthusiasm for the project, as well as her coffee and vegetarian tea, was extremely welcome at the end of a day of meetings, and we look forward to working closely with her as the project progresses further.

Just one final thought on the ELTC. I have little doubt that the department will have certain reservations about their building, and particularly perhaps the rather foreboding entry by impersonal grey-box intercom which has to be negotiated to gain access, but they don't half make the most of what they've got. The atmosphere in the reception area - however cramped - is always extremely welcoming; and you will invariably find students and tutors engaged in genuine and lively conversation. This quiet but careful attention to getting the tone right is carried through all of the offices and rooms I've been in - including the Gents' toilets - where the specific needs of international students have clearly been considered wherever possible. Thinking more generally about the design of the TASH resource itself, the Inclusive Learning and Teaching project, as well as the aspiration to improve accessibility and the quality of the student experience for all, I think the organised chaos that is ELTC's reception should be a model of best practice for us all - and something TASH can hope to emulate online and, in time, in a (hopefully slightly less crammed) physical space in Jessop's Edwardian Wing or elsewhere!

Feedback from the Arts focus group

The group discussing TASH from the Arts faculty was nothing if not eclectic, with only one bona fide academic from the faculty, and a range of other central services staff and fellow-travellers. However, what they said about TASH was extremely helpful, and a really good exploration of many of the key issues. Here is, in rough form, a report of their conversations.

• Students are coming from a wide range of learning backgrounds, and A-level marks aren't always a good way of identifying their strengths and weaknesses. There is also the student perspective - they've done well to get this far, and aren't always (or initially) receptive to the message that they need to change what they do. The consequent need to recognise the diversity of their backgrounds and skills was therefore emphasised, especially given the pluralisation of post-16 routes. It was also underscored that the skills they have been rewarded for in secondary education may not be the same as those they'll need in higher education, and that this could be one of the moments of difficult identity transition that Alice Lawrence referred to in the first discussion.
• It was strongly suggested that TASH should be a standard route for all students, without identification of special needs or shortcomings. However, one incidental good of TASH could be to provide a way to support students currently slipping between the cracks in current support provision - for example, students who display characteristics of dyslexia, but who have not received a diagnosis. This is particularly common with ESOL learners, where the distinction between second language difficulties and other learning difficulties is technically impossible to make.
• TASH needs to be promoted to students throughout their learning journeys. The key points this group identified were pre-arrival, helping them clarify their expectations of what HE will be about; and at the start of Level Two, where again there may be a shift in expectations, and other interfering sociological and cultural factors distracting them from study. It was also suggested that TASH should somehow be structured to promote recurrent engagement - it should be ok, and indeed positively encouraged, to go over the same thing several times. PGT students also need to be included within TASH, and thought given as to how material might need to be presented differently for them than to other groups.
• One particular skills need of Arts students was around constructing a good essay, and this, as with the language of the earlier discussion, was cast in terms of recognising what skills were required, and how they might be different to what they've done in school (for example, critically engaging with material rather than repeating it by rote). It was also suggested (picking up on earlier discussions about modularisation) that the links between skills and modules needed to be emphasised, and how they could carry their learning from unit to unit, and ultimately into the big wide world.
• It was recognised that TASH was ambitious, and the quite correct question was asked of are we trying to do too much? Working with our current timescale, what are the achievable outcomes? What is our fall-back plan if we don't achieve all of these? A very good question, and again something that should be borne in mind throughout the development process.

Class and learning skills labels

I just wanted to record and ponder on one of the observations made by Harriet and Frances in today's very productive meeting - namely, the role of social background in students' interpretations of being identified as dyslexic. It has been noted that students from a middle-class background may welcome this term, and emphasise the positive aspects (being creative, being "a bit different") and incorporate it within their overall student identity, other students may resist it, and see it as a definition of disability or impairment. If there was a simple solution to overcoming this resistance to the term, I suspect someone else would have found it by now; and I'd welcome thoughts prompted by literature such as that referenced below. The extent of my pondering on the subject is that it could be worth highlighting this range of reactions in any phrasing that we use around dyslexia - "Some people find that being diagnosed with dyslexia is very dispiriting, and seems to label them as inadequate. Others find it a helpful explanation for difficulties they've experienced throughout their life, and a positive influence on their identity as a learner", or somesuch. Riding my particular hobby-horse, it might be that some of the student input into the design of the resource could be gathering testimony on this issue of being identified as having specific learning needs - how has it affected their studies? The rest of their student life? What has the impact been on their sense of personal identity? etc. etc. This might be opening up the concept of student input somewhat more broadly than we've previously discussed, so it's only a suggestion; but potentially, it could provide a helpful means to facilitate student engagement with the resource.